Refund & Cancellation Policy — Footfall Business Suite

Last updated: 8 June 2026

This Refund & Cancellation Policy applies to subscriptions to the Footfall Business Suite service (the "Service") operated by Footfall & Co ("Footfall", "we", "us"). It should be read together with our Terms of Service.

1. Subscription model

The Service is sold as a recurring monthly subscription. By subscribing, you authorize automatic renewal and billing each cycle through our payment provider, Razorpay, until you cancel.

2. Cancellation

2.1. You may cancel at any time from your account settings (Subscription page) or by emailing support@footfall.co.

2.2. When you cancel, your subscription will not renew for the next billing cycle. You retain access until the end of the current paid period.

2.3. We do not automatically provide pro-rated refunds for the unused portion of a billing period that has already started, except as described below.

3. Refunds

3.1. Monthly subscriptions are generally non-refundable once a billing cycle has begun, because the Service is delivered continuously throughout the period.

3.2. Exception — billing errors: If you were charged in error (e.g., duplicate charge, charged after a timely cancellation, or an incorrect amount), contact us within 7 days of the charge and we will investigate and refund any verified incorrect amount.

3.3. Exception — service failure: If the Service is materially unavailable due to our fault for a prolonged, continuous period and we are unable to restore it, we may, at our discretion, offer a pro-rated credit or refund for the affected period.

3.4. Free trial: If you cancel during a free trial (where offered), you will not be charged. If you do not cancel before the trial ends, the first paid charge applies and falls under this Policy.

4. How refunds are processed

4.1. Approved refunds are made to the original payment method via Razorpay.

4.2. Refunds are typically processed within 5–10 business days after approval; the time for funds to appear depends on your bank/card issuer.

5. Non-refundable items

• Applicable taxes (such as GST) already remitted, except where the underlying charge is refunded;
• Charges for periods during which the Service was available and accessible to you;
• Add-ons or one-time fees explicitly marked non-refundable at purchase.

6. Price changes

If we change subscription pricing, we will give at least 30 days' notice. Changes apply from your next billing cycle. Continuing your subscription after the change takes effect constitutes acceptance.

7. How to request a refund

Email support@footfall.co with your registered email, the charge date, the amount, and the reason. We aim to respond within 3 business days.

8. Contact

Footfall & Co | support@footfall.co | Kukatpally, Hyderabad, Telangana 500072, India.